FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery is usually 8–14 business days, depending on your location. Full tracking is included with every order.
Do you offer free shipping?
Yes. We offer free worldwide shipping on all orders.
Do you offer returns?
Yes. We offer easy returns within 30 days of delivery if the product is unused and in its original condition.
For hygiene reasons, sleepwear, pillowcases and sleep masks must be returned unused, unworn where applicable, and with no signs of use.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking link to follow your order until delivery.
What is Sleepia?
Sleepia is a European-based night care brand created to make your evening routine feel softer, calmer and more comfortable.
Our collection includes sleepwear, pillowcases, sleep masks and simple night essentials, thoughtfully selected to bring more comfort to your nights.
Do you offer discounts or special promotions?
Yes. Some products may include special offers such as quantity discounts, bundle deals, free gifts or automatic discounts.
You can find the available promotions directly on each product page. If an offer is available for that product, it will be shown before adding it to your cart or applied automatically at checkout.
You can also use the welcome code WELCOME10 for 10% off your order. When eligible, this code may be combined with other active offers or automatic discounts.
Do pyjama sets include a free sleep mask?
For a limited time, selected pyjama sets include a complimentary silk sleep mask as part of our launch offer.
On eligible product pages, you can choose your pyjama colour and size, then select your complimentary sleep mask before adding the set to your cart.
How do I choose the right pyjama size?
Each sleepwear product includes a size chart on the product page. We recommend checking the measurements before ordering, as sizing can vary between styles.
If you are between sizes or prefer a looser, more comfortable fit, we recommend choosing the larger size.
What is included with each pyjama set?
Each pyjama set includes the matching top and bottom shown on the product page. Please check the product details for the exact style, as some sets include shorts and others may include different designs.
Can I save when buying more than one pyjama set?
Yes. Add 2 pyjama sets to your cart and enjoy 10% off automatically.
This offer is applied automatically at checkout when eligible items are in your cart.
Are the pillowcases good for hair and skin?
Our silky pillowcases are designed with a smooth surface that feels gentle against your hair and skin while you sleep.
They help reduce friction, which may help minimise frizz, tangling and sleep creases compared with rougher fabrics.
What size are the pillowcases?
Pillowcase sizes are listed on each product page. Please check the product details before ordering to make sure the pillowcase fits your pillow.
How should I care for my Sleepia products?
We recommend washing gently with similar colours and avoiding harsh detergents. Do not bleach. Air drying is recommended when possible to help preserve the soft, smooth finish of the fabric.
For best results, always check the care information on each product page.
Are your sleep masks suitable for side sleepers?
Our sleep masks are designed to feel soft and comfortable during rest. Comfort can vary depending on your sleeping position and personal preference, but many customers use sleep masks for night sleep, naps, travel and light blocking.
Can I use a discount code with current offers?
Some offers may combine with discount codes, while others may be applied automatically at checkout. If a discount is eligible, it will appear before completing your order.
If you have a welcome discount code, you can enter it at checkout.
How can I contact customer support?
You can contact us at info@sleepia.shop. We’ll be happy to help with questions about your order, sizing, shipping or returns.